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UAE plans to expand this programme to include middle management, product owners, and decision-makers, requiring participation ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

State Bank of India hires 13,455 Junior Associates to enhance customer experience, part of significant industry-wide ...

SBI said it has hired 13,455 junior associates to enhance customer experience at the bank's branches across the country ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Despite customer experience being seen as a business imperative, a global study uncovers a concerning misalignment between corporate perception and customer reality—putting trillions in revenue at ...

Move comes after a series of recent changes that analysts say have American "on the hunt for the well-heeled airline ...

THE SM group continues to enhance its customer experience strategies as more consumers seek personalized shopping and ...

Applying a flywheel to key departments like product engineering teams can make current systems more efficient and enhance ...

Alabama Power released information June 11 which says the company is offering three free online tools targeted at energy ...