UAE plans to expand this programme to include middle management, product owners, and decision-makers, requiring participation ...

Having a comprehensive Customer Experience Management plan for your contact center is a key part of measuring and improving ...

Talkdesk has been at the forefront of AI innovation since 2018, putting AI at the core of better customer experiences. Talkdesk CXA is built with inherent AI guardrails to mitigate hallucinations, ...

As any leader knows, implementing a new technology and embracing it as part of the business mindset are two entirely ...

State Bank of India hires 13,455 Junior Associates to enhance customer experience, part of significant industry-wide ...

SBI said it has hired 13,455 junior associates to enhance customer experience at the bank's branches across the country ...

The key to customer service success lies in carefully selecting and tracking key metrics that provide actionable insights ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Great CX doesn’t require perfection—it requires intention. A genuine commitment to listening, learning, and putting people ...

Across America, transit agencies are launching customer experience (CX) programs to improve customer satisfaction, attract ...

THE SM group continues to enhance its customer experience strategies as more consumers seek personalized shopping and ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, ...