The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Amazon's customer service phone number is 1-888-280-4331, which is live 24 hours a day, seven days a week. Like most major retailers, Amazon prefers that you use one of its automated customer ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Experts share the common issues with planning trips through places like Expedia and Priceline and how to avoid them.

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

The attack on the country’s biggest airline comes amid a wave of breaches at North American carriers, including Hawaiian ...

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed ...

The Shapiro Administration is sending a warning about a recent scam targeting Pennsylvania SNAP users. Scammers have been ...

You can also do yourself a favor and set the stage for a more profitable exchange by paying your bills on time. Once you've ...

To replicate a person's voice, a scammer only needs a brief audio clip of that person. From there, the impersonator can use the software to fool fiduciaries - who have the authority to transfer a ...