The city of Aurora’s newly-launched “first point of contact” — called myAurora 311 — is now fielding around 400 calls each ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

The Customer Rage Study found that people are referred to a different contact 75 percent of the time they reach out to a company to complain, with customer satisfaction dropping each time.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to ...

Amazon's customer service phone number is 1-888-280-4331, which is live 24 hours a day, seven days a week. Like most major retailers, Amazon prefers that you use one of its automated customer ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

Customer service refers to the assistance an organization offers to its customers before and/or after people buy or use its products or services. I would like to expand that definition to include ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...